Organic Hand Soap 500ML

At Bactakleen, we strive to ensure that your order reaches you in the quickest and safest manner possible. Please review the following details regarding our shipping process:

Processing Time

• All orders are processed within 3-7 business days. Orders are not shipped or delivered on weekends or holidays.
• If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

Shipping Rates & Delivery Estimates

• Shipping charges for your order will be calculated and displayed at checkout.
• Delivery time varies based on your location.

Standard Shipping: 3-7 business days

• Please note that delivery delays can occasionally occur due to circumstances beyond our control (e.g., weather, carrier delays).

Shipment Confirmation & Order Tracking

• You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be available once shipment arranged.

International Shipping

• We do not ship to international locations. Our store purchase is only applicable for Malaysia only.
• For international orders, please contact our hotline @ +6012-236 0379

Damages

• If you receive a damaged product, please contact/WhatsApp our hotline @ +6012-236 0379 with your order number and a photo of the damaged item. We will work with you to resolve the issue.

We strive for customer satisfaction at Bactakleen. You can request a return or refund under the following conditions:

Eligibility for Returns/Refunds

• You can apply for a return or refund within 7 days if:
• The item has not been received.
• The item arrived damaged or defective.
• The item is incomplete (e.g., missing parts).
• You received the wrong item (wrong size, colour, etc.).
• The item received is significantly different from the description.
• You and the seller agreed on a return.

How to Apply for a Return or Refund

• To apply for a return or refund, please contact/WhatsApp our hotline @ +6012-236 0379 with your order details and reason for the return. We will review your request and notify you if it has been approved.

Refunds

• Refunds will be processed once we receive and inspect the returned item. Refunds will be credited back to your original payment method.

Communication

• We encourage buyers and sellers to resolve any issues by communicating directly. If you need help, please contact/WhatsApp our hotline @ +6012-236 0379.