Organic Hand Soap

Returns

• Eligibility: Items must be unused, in original condition and packaging.
• Return Window: 14 days from purchase.
• Process: Contact us at [customer service email] with your order number and reason for return.

Refunds

• Inspection: We'll notify you once we receive and inspect your return.
• Approval: Refunds will be issued to your original payment method.

Exchanges

• Defective/Damaged Items: Contact us at [customer service email] to exchange items.

Non-Returnable Items

• Perishable goods, hazardous materials, or flammable liquids/gases.

Shipping

• Return Shipping Costs: You are responsible for return shipping costs.
• Lost/Stolen Packages: We recommend using a trackable shipping service.

Delivery Time

• Peninsular Malaysia: 1-3 business days

• East Malaysia: 3-5 business days

Order Processing

• Time: 1-2 business days (excluding weekends and public holidays).

Tracking

• Tracking numbers will be emailed once your order is shipped.

Delivery Issues

• Incorrect Addresses: Ensure accurate shipping information.

• Delays: Delays due to unforeseen circumstances may occur.

For questions, contact us.